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The purpose of this booklet is to try to improve the quality of what we write at work. In today’s business world complex writing and the use of jargon has become so common that many readers miss the intended message. |
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In the United States companies are spending over $3 billion annually to lift the standard of writing of middle managers. In Australia studies have found that poor writing skills are common even among employees where writing is essential to the job. |
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The examples given cover a cross-section of people at different levels in a particular industry. But the language and tone of the letters/emails is applicable to any business enterprise. |
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Business communication, client service and customer relations can all be enhanced by tightly written expressions of our interest and our intent. |
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It is hoped the examples used here will encourage the use of short sentences and short paragraphs. And that by being concise it will discourage the use of excessively long words and complex paragraphs in business writing generally. |
